# UtiliBots - Staff Guide This guide will cover two different sections. * Section 1: Staff Guidelines & Role Hierarchy * Section 2: Ticket Handling & Management > **If you want to support others you have to stay upright yourself**. - Some quote from Google --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://staff.utilibots.co.uk/utilibots-staff-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.