> For the complete documentation index, see [llms.txt](https://staff.utilibots.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://staff.utilibots.co.uk/utilibots-staff-guide.md).

# UtiliBots - Staff Guide

This guide will cover two different sections. 

* Section 1: Staff Guidelines & Role Hierarchy
* Section 2: Ticket Handling & Management

> **If you want to support others you have to stay upright yourself**. - Some quote from Google