UtiliBots - Staff Guide

Welcome to the UtiliBots Staff Guide! Here you'll find the rights, and wrongs, how to deal with tickets effectively as a member of the Support Team, and how to behave as a member of the Staff Team.

This guide will cover two different sections.

• Section 1: Staff Guidelines & Role Hierarchy

• Section 2: Ticket Handling & Management

If you want to support others you have to stay upright yourself. - Some quote from Google