> For the complete documentation index, see [llms.txt](https://staff.utilibots.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://staff.utilibots.co.uk/tickets/ticket-professionalism.md).

# Ticket Professionalism

When a user creates a ticket, it's important to ensure the quality of support is top notch - this means grammar and punctuation is a must.

Usually, on the assumption the user hasn't already sent something explaining the problem in which they're facing - you, as the support representative should ask them about their problem. This should be done in a professional manner. Phrases like the following are **not** acceptable:

* whats up
* whats your problem
* whats wrong

Generally, anything that you wouldn't get when requesting support from large companies like Google, Apple, Facebook or Amazon.

Instead, we urge you to use phrases like:

* Hello, how can I help you?
* Hey there! What seems to be the issue you're facing?