Ticket Professionalism

When a user creates a ticket, it's important to ensure the quality of support is top notch - this means grammar and punctuation is a must.

Usually, on the assumption the user hasn't already sent something explaining the problem in which they're facing - you, as the support representative should ask them about their problem. This should be done in a professional manner. Phrases like the following are not acceptable:

• whats up

• whats your problem

• whats wrong

Generally, anything that you wouldn't get when requesting support from large companies like Google, Apple, Facebook or Amazon.

Instead, we urge you to use phrases like:

• Hello, how can I help you?

• Hey there! What seems to be the issue you're facing?